Technology

Our dialer integration increases our productivity by automatically handling all mundane dialing tasks. Our system dials out on more lines than there are workstations, automatically sorting each call into appropriate queues and sorting each call outcome into appropriate categories. This triples our agents' effectiveness by increasing "contact time" to 45 minutes per hour. Manual dialing systems average only 12-18 minutes of contact time per hour.

We also have the capability to leave pre-recorded broadcast messages to thousands within seconds. This technology is very effective in reaching large databases in the shortest amount of time. We can also stagger the messaging so that your customer service centers are not overwhelmed.


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